Digital Workorder Privacy Policy

Privacy Policy for Toodlebox

Last Updated: April 28, 2025

1. Introduction and Acceptance of Privacy Policy

BridgePoint Technologies, Inc. ("BridgePoint", "we", "our", or "us") owns and operates the Toodlebox mobile application ("Toodlebox" or "App"). We are deeply committed to protecting the privacy and security of our users’ Personal Information (as defined below) and to handling all data with the utmost responsibility. This Privacy Policy ("Policy") governs the collection, use, protection, and disclosure of information through Toodlebox and related services, including any websites, online services, or correspondence associated with downloading, registering, activating, updating, or using the App (collectively, "Services").

This Policy explains:

• The types of information we collect from you ("User", "you", or "customer") when you use Toodlebox or interact with our Services.
• How we collect, use, maintain, protect, and disclose that information.
• Your rights and choices regarding your information.

By downloading, accessing, or using Toodlebox or our Services, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree with this Policy, including the use of anonymized data for AI training as described in Section 3, please do not use the App or Services. We may update this Policy periodically by posting a revised version on our website or within the App, with the updated date noted above. Your continued use of the App or Services after such changes constitutes your acceptance of the updated Policy.

2. Information We Collect and How We Collect It

We take user privacy seriously and limit our data collection to only what is necessary to provide and improve Toodlebox and its Services. We may collect the following types of information:

a. Personal Information

Personal Information is information that can be used to identify you, such as:

• Name, email address, or phone number (e.g., provided during account registration).
• User-created username or account credentials.

b. Non-Personal Information

Non-Personal Information does not directly identify you, such as:

• Usage data (e.g., features used, time spent in the App).
• Device information (e.g., device type, operating system, browser type).
• Internet connection details (e.g., IP address, internet service provider).
• Statistical or aggregated data about user behavior, such as search queries, usage patterns, or preferences.

c. User-Provided Content

Any content, data, or materials you voluntarily upload or provide through Toodlebox ("Content") remains your property. By providing Content, you grant BridgePoint a worldwide, irrevocable, perpetual, fully-paid, non-exclusive license to use, store, and process such Content solely as necessary to operate Toodlebox, provide the Services, and comply with legal obligations.

d. How We Collect Information

We collect information:

• Directly from you: When you provide it, such as during account registration, completion of dynamic forms, or customer support inquiries.
• Automatically: Through technologies like cookies, web beacons, or analytics tools as you interact with Toodlebox or our Services. Cookies are small data files stored on your device to enhance functionality and track usage. You may not disable cookies if you wish to use the App, as they are essential for its operation.

Our Services are hosted in the United States. By using Toodlebox, you consent to the transfer, storage, and processing of your information in the United States, which may have different data protection laws than your country of residence.

3. How We Use Your Information

We use the information we collect solely for purposes necessary to operate Toodlebox and provide a secure, high-quality user experience, including:

• To deliver, maintain, and improve Toodlebox and its Services.
• To personalize your experience and provide relevant content.
• To provide customer support.
• To communicate with you about your account, updates, or service-related announcements (e.g., policy changes).
• To analyze usage patterns to enhance App performance and functionality.
• To comply with legal obligations or protect the rights, property, or safety of BridgePoint, our users, or others.

Use of Anonymized Data for AI Training

To improve our Services and develop advanced features, we use anonymized, aggregated, or de-identified data derived from your use of Toodlebox to train our artificial intelligence models. This data is stripped of any personally identifiable information and cannot be linked back to you. Such use is essential to enhancing the functionality, performance, and user experience of Toodlebox and related services. By using Toodlebox or our Services, you consent to the use of your anonymized data for AI training. If you do not consent to this practice, please do not use the App or Services.

We do not use your information for purposes unrelated to the operation of Toodlebox or Services unless we have your explicit consent.

4. How We Share Your Information

We prioritize user privacy and do not share your Personal Information with any third parties, except in the following limited circumstances:

• Internal Delivery Personnel: Your information may be visible to our internal delivery personnel, such as programmers, database administrators (DBAs), project managers, and testers, as necessary to develop, maintain, and operate Toodlebox and its Services.
• Legal Compliance: We may disclose information to comply with applicable laws, court orders, or government requests, or to enforce our terms and conditions.
• Business Transfers: In the event of a merger, acquisition, or sale of BridgePoint’s assets, your information may be transferred to a successor entity, subject to this Policy.
• With Your Consent: We may share information for purposes you explicitly authorize.

We do not share non-identifiable, aggregated data (e.g., usage statistics) with any third parties for analytics or AI training purposes. We do not share your Personal Information with third parties for their marketing purposes at all. California residents may request information about disclosures to third parties for direct marketing under California Civil Code § 1798.83 by contacting us as outlined in Section 9.

5. Data Security

We are committed to protecting your Personal Information and have implemented robust, industry-standard measures to prevent unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of data during transmission using SSL/TLS protocols.
• Storage of sensitive information on secure servers behind firewalls.
• Regular security assessments and updates to our systems.

Despite these measures, no internet-based service is completely secure. We cannot guarantee the absolute security of your information, and any transmission is at your own risk. You are responsible for maintaining the confidentiality of your account credentials and should not share them with others. Notify us immediately at support@toodlebox.com if you suspect unauthorized access to your account.

6. Your Choices and Rights

We respect your control over your Personal Information. You may:

• Update or Correct Information: Modify your account details or contact us to correct inaccurate information.
• Opt-Out of Communications: Unsubscribe from non-essential emails (e.g., promotional messages) using the unsubscribe link in our emails. Note that you cannot opt out of essential communications (e.g., account or service updates) without deactivating your account.
• Deactivate Your Account: Contact us to deactivate your account, after which we will delete or anonymize your Personal Information, except as required by law or for legitimate business purposes (e.g., record-keeping).

To exercise these rights, contact us at 630-368-2981 or support@toodlebox.com. We will respond to reasonable requests within 30 days, though some changes may require additional processing time.

7. Children’s Privacy

Toodlebox is not intended for children under 13 (or under 18 without parental/guardian consent). We do not knowingly collect Personal Information from children under 13 (or 18 without consent). If we learn that we have collected such information, we will promptly delete it. If you believe we have inadvertently collected information from a child, please contact us immediately at support@toodlebox.com.

8. International Users

Toodlebox is operated in the United States. If you access the App from outside the United States, you acknowledge that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using Toodlebox, you consent to this transfer and processing.

9. Contact Us

If you have questions, concerns, or believe we have not adhered to this Policy, please contact us at:

• Phone: 630-368-2981
• Email: support@toodlebox.com
• Mail: BridgePoint Technologies, Inc., 122 Eisenhower Lane N, Lombard, IL 60148

We are committed to resolving any issues promptly and transparently to maintain your trust.

10. Commitment to Privacy

At BridgePoint, user privacy is a core value. We go beyond legal requirements to ensure your Personal Information is handled with care, transparency, and respect. This Policy is designed to provide clear, enforceable guidelines for our data practices, minimizing risks to your privacy and ensuring compliance with all applicable laws. By using Toodlebox, you can trust that we prioritize your privacy at every step.